Yes, we are HIPAA compliant, ensuring the protection of sensitive health information. Additionally, we are PCI certified and ISO compliant, making us a trusted partner for businesses requiring high security standards.

We use the most powerful tool on the planet, THE TELEPHONE! The Internet and social media have made competition a REAL challenge, not to mention A.I. competitiveness. Because we know people, we know what people will do. If there's no answer or closed for the day. We move on… That is where we come in. Our live support agents will convert missed opportunities into paying customers.

Absolutely! Our agents speak English, Spanish, Dutch and Mandinka, providing diverse language support to ensure clear communication with your customers.

Yes, there is a retainer fee for other plans. Depending on the campaign the fee is generally 20% of the total cost for the plan

NO: If you opt for month to month pay-as-you-go. Yes: If a campaign lasts for 6 months or more. No worries we'll consult with you to understand your requirements.

NO: If you are on a month to month pay-as-you-go shared service. YES: particularly if your agreement has not been met. The amount you owe will vary based on your service agreement. Typical charges will include any man hours or fees associated with having to scale. For example, if you require a special number or if there is a past due amount. No worries we'll consult with you to get us through.

We consult with you to understand your needs, gather your requirements, agree on a start date, onboard, and provide amazing service. In some cases, we can do the same day, others may be 5 days out based on the level of training needed.

We are more than a Call Center. We are a Contact Center that provides red-carpet phone experience to your customers. What this means is we provide the entire "customer experience" so that your customers will hear one voice. Whether that's through phones, email, websites, chat, or back-office needs. Most importantly you'll get a live person who will support you and your customers on demand. Your customers will never find you closed for the day, no voicemail, no Artificial Intelligence or Chatbots.

Daily – Weekly-Monthly. We report based on "YOUR" requests!

Your personal Account Manager

All calls are answered based on the requirements gathered during implementation. Generally, we can pick up by ring 3 unless directed otherwise. Hold time is less than minimal, the calls roll over to free Agents to prevent hold time.

Services vary in payment type. For example, if your services start December 22 your next payment will be January 22. Your start date will be listed in your agreement. We offer several convenient ways to pay for services used.

Yes! Our live person agents are available 24/7 365 days a year. The hours are based on your requests. If you require 24 hours, then we are all in! If not, we will cover your desired hours of operation.

Right Cloud Solutions is in Battleboro, North Carolina (United States)

A lot less than the cost to hire an employee. Prices vary depending on the program selected. Not to worry! We will develop a custom campaign specifically for your budget.

Power outages are no match for Right Cloud. Our secure Cloud platform allows us to have flexibility and scale quickly at a moment’s notice. We have agents across the United States. For example: If your city is experiencing a natural disaster then our agents in other locations will have your back.

Yes. Our remote program allows us to add trained staff at a moment’s notice. Our supervisors monitor call activity constantly on a real-time basis and can react immediately when more coverage is needed.

Yes. A website can be a part of the whole contact center operation. Chats, social media response and emails. Our Agents will process directly from your website. We will manage your shopping carts, gather those leads then, turn them into paying customers.

Yes. Our technology ensures that your call handling instructions appear on the Agents computer screen. In fact, your callers don’t have to know that you have a call center answering your calls unless you want them to. There are many messages retrieval options available—email, two-way messaging, Internet, .wav files, text, cell phones, voice mail, FTP, —you name it, we can do it!

You may cancel at any time for any reason while using pay as you go program "Shared Services "*. However, if your business is under an agreement then you may review terms and conditions under the cancellation section to learn how to discontinue.

We send invoices monthly unless you opt for auto pay. Invoices are sent out 5 days prior to the day services begin.

Please send written request or document via email